Refund policy

At Vibra Threads, we strive for customer satisfaction with every purchase. If you’re not completely happy with your order, you may return items within 30 days of delivery for a full refund or exchange. To qualify for a return, products must be unused, in their original condition, and with all tags attached. For your convenience, return shipping costs are generally the responsibility of the customer, except in cases of defective or incorrect items.

To initiate a return, please contact our customer service team at vibrathreads@gmail.com for detailed instructions. Refunds will be processed to the original payment method once the returned items are received and inspected, typically within 7-10 business days.

Please note that certain items, such as personalized products, may be excluded from returns. We recommend retaining your shipping receipt and tracking information until your return is fully processed. If you have any issues with your return or need further assistance, our customer support team is here to help.